How to Find Reliable Wholesale Shoe Suppliers in China

China produces over 30% of the world’s footwear, creating both opportunity and risk for international wholesale buyers. While the country’s manufacturing scale offers competitive pricing and variety, quality inconsistency remains the single biggest challenge—buyers report rejection rates of 25-35% when sourcing from unverified suppliers, translating to $15,000-$25,000 losses per affected container.

This guide provides a systematic framework for identifying, verifying, and partnering with legitimate China shoe suppliers who can deliver consistent quality at wholesale scale.

How to Find Reliable Wholesale Shoe Suppliers in China
How to Find Reliable Wholesale Shoe Suppliers in China

Quick Takeaways

  • Reject suppliers demanding 100% upfront payment—standard terms are 30% deposit, 70% on Bill of Lading. 100% upfront payment indicates cash flow problems or fraud risk.
  • Document verification within 48 hours separates professional operations from paper traders. Require business license, export registration certificate, and warehouse photos with geotags immediately.
  • A trial order of 20-30 pairs (about $50-150 investment) can prevent $15,000-25,000 in rejected container losses through early quality assessment.
  • 15-25% price premium for verified suppliers eliminates 90% of sourcing risks and typically reduces rejection rates from 25-35% to 5-8%.
  • Container shipping costs add $3,000-4,500 (20ft) or $5,000-7,500 (40ft) to landed costs—factor these into supplier comparisons beyond unit pricing.
  • Market-specific quality grades: Africa accepts Grade B/C for price sensitivity; Europe requires premium Grade A with REACH compliance; Middle East demands branded athletic shoes in Grade A condition.
  • 45-60 day total timeline from order to delivery is standard—suppliers promising under 30 days for sea freight without charging air freight rates should trigger immediate verification.

Why Supplier Verification Matters More Than Price for China Shoe Sourcing

Price-first sourcing strategies consistently fail in China shoe wholesale. An analysis of 200+ buyer-supplier relationships reveals that the lowest quoted price correlates with 2.7x higher rejection rates and average losses of $18,400 per problematic shipment. The hidden costs of unverified suppliers extend beyond rejected inventory to include brand damage, customer returns, and emergency replacement sourcing at premium prices.

Cost Breakdown Reality: A 20ft container containing 10,000 pairs at $2.50/pair totals $25,000. When quality failures affect 30% of inventory (industry standard for unverified suppliers), direct losses reach $7,500. Add inspection fees ($300), emergency air freight for replacements ($2,800), customer returns processing ($1,200), and lost sales during stockouts ($3,500), and total impact approaches $15,000—60% of the original order value.

The verification investment equation tells a different story. Verified suppliers with documented quality systems typically charge $2.80-4.50/pair (15-25% premium), but deliver rejection rates under 8%. On the same 10,000-unit container, quality failures drop to $2,000-3,200. Even after adding inspection fees ($300) and higher unit costs ($3,000-5,000 premium), total landed cost remains lower at $30,500-32,700 versus $40,000+ when factoring hidden losses from unverified sources.

Technology-enabled verification creates measurable competitive advantage. Suppliers using AI-powered sorting systems achieve 92-96% Grade A consistency compared to 68-72% accuracy from manual grading. The Recydoc App approach—photographing and cataloging every item during sorting—reduces buyer inspection time by 60% and provides evidence-based rejection documentation. Buyers report 40% fewer disputes when digital sorting documentation accompanies shipments.

Cost Comparison: Verified vs. Unverified Suppliers

Cost Category Verified Supplier (Industry Standard) Unverified Supplier (Industry Standard) Hidden Costs Revealed
Quality Inspection $200-350 per container $0-150 (often skipped) Unverified: $15,000-25,000 in rejected goods per container
Rejected Shipment Rate 5-8% of inventory 25-35% of inventory Unverified: Emergency air freight $2,500-4,000 per replacement shipment
Customer Returns 2-3% post-sale defects 8-15% post-sale defects Unverified: Brand damage, negative reviews, customer acquisition cost loss
Documentation/Compliance Included, transparent Hidden fees $200-500 Unverified: Customs delays, storage fees $150-300 per day
True Cost Per Good Unit $3.15-3.45 $4.20-5.80 (with failures) Verified saves $1.05-2.35 per unit

Suppliers who resist providing verification documentation typically operate with quality inconsistency that would fail professional inspection. The refusal itself serves as a reliable negative indicator—buyers should eliminate suppliers who cannot provide business licenses, export registration, and quality grading standards within 5 business days of first contact.

Understanding China’s Shoe Distribution Models (Market Types You’ll Encounter)

Brand New Stock Wholesale Shoes from China (1)
Brand New Stock Wholesale Shoes from China (1)

China’s shoe supply chain consists of four distinct models, each serving different buyer profiles and volume requirements. Selecting the wrong supplier type for your business scale creates friction during negotiation and sets unrealistic quality expectations.

Factory-Direct Suppliers

Located primarily in Putian (Fujian province) and Guangzhou economic zones, factory-direct suppliers manufacture shoes for international brands and produce overstock inventory. These operations require minimum order quantities of 10,000-50,000 pairs for custom production and 5,000+ pairs for existing overstock. Unit pricing ranges from $2.00-5.00 depending on style complexity.

Best for: Large retailers, established importers with established sales channels, buyers requiring custom branding. Verification challenges: Factory audits are essential—small factories often subcontract without disclosure. Timeline: 45-90 days for production orders, 15-30 days for overstock.

Trading Companies and Aggregators

Trading companies source from multiple factories and maintain inventory in regional warehouses. They offer lower MOQs (300-2,000 pairs) but markup prices 80-200% above factory direct rates. Quality consistency varies significantly—reputable traders sort and grade inventory, while low-tier operations ship mixed lots with 30-40% defect rates.

Best for: New importers testing markets, buyers needing category variety, small retailers. Verification requirement: Warehouse photos with geotags, references from buyers in your market, documentation showing actual inventory ownership versus broker arrangements.

Wholesale Markets (Yiwu, Baima, Xiama)

Physical wholesale markets allow in-person inspection but require buyers to travel to China. Quality varies dramatically by stall, with no standardized grading systems. Prices appear attractive ($1.50-3.00/pair) but require significant time investment for sorting and inspection.

Best for: Buyers based in China, importers with quality inspection teams, opportunistic small-scale purchasing. Limitation: Not suitable for consistent supply chains—inventory turnover makes repeat orders unreliable. Risk: Minimal legal recourse if quality issues arise post-purchase.

Verified Exporters (Professional B2B Model)

Verified export companies maintain multi-warehouse infrastructure (typically 4-8 locations), implement standardized grading systems, and provide systematic quality documentation. These operations export 500,000-2,000,000 units monthly to 50+ countries. MOQs range from 1,000-2,000 pairs, with unit prices of $2.80-5.50 reflecting verification costs and infrastructure investment.

Best for: Serious importers requiring consistent supply, quality documentation for customs/compliance, buyers scaling operations beyond trial phases. Key differentiator: Technology-enabled tracking systems that document grade consistency across shipments.

Supplier Type Comparison Matrix

Supplier Type MOQ Range Unit Price (FOB) Quality Consistency Best For Verification Level Needed
Factory Direct 5,000-50,000 $2.00-5.00 High with audits Large retailers, custom orders Factory audit required
Trading Company 300-2,000 $3.60-9.00 (with markup) Varies widely New importers, small retailers Warehouse verification essential
Wholesale Market 100+ (cash carry) $1.50-3.00 Inconsistent Local buyers, opportunistic purchases In-person inspection only
Verified Exporter 1,000-2,000 $2.80-5.50 Systematic grading documented Growing importers, consistent supply needs Documented verification systems

First-time wholesale buyers achieve best results starting with verified exporters who provide trial order capabilities. This model offers quality documentation without 10,000-unit MOQs, creating learning opportunities before scaling to factory-direct relationships.

The Three-Level Verification Framework (Document, Digital, Physical)

Systematic supplier verification requires three progressive levels, each building confidence before escalating financial commitment. Skipping levels increases risk exponentially—buyers who advance directly to large orders without document verification face rejection rates 3-4x higher than those following the full framework.

Complete Guide to Sourcing Wholesale Used Shoes from Pakistan (1)
Complete Guide to Sourcing Wholesale Used Shoes from Pakistan (1)

Level 1: Document Verification (Foundation)

Request three core documents within 48 hours of initial contact. Professional suppliers provide these immediately—delays indicate paper operations or deliberate misrepresentation.

Business License Authentication: Original document with QR code scannable through China’s National Enterprise Credit Information Publicity System. Validation confirms registered capital (should exceed $100,000 for serious export operations), business scope includes “Import/Export” or “International Trade,” and registration status shows “Normal Operation.” Certificates older than 18 months require renewal verification.

Export Registration Certificate: Issued by Ministry of Commerce, valid for 12 months. Must match exactly to business license company name. Expired certificates indicate compliance violations preventing renewal or dormant export operations—either scenario presents seizure risk for your shipments.

Quality Grading Documentation: Written definitions of Grade A, B, and C standards including measurable criteria. Professional suppliers provide photo examples for each grade showing upper condition, sole wear percentages, hardware functionality, and cleanliness standards. Vague terminology like “good quality” without specifications indicates subjective grading that will not meet buyer expectations.

Social Compliance Audits: Request BSCI, WRAP, or SA8000 certificates for new shoe production. While not required for used shoes, these indicate systematic operational controls. Used shoe exporters should provide facility photos demonstrating sorting area cleanliness, storage organization, and sanitation processes.

Sample Agreements: Quality suppliers provide draft agreements specifying rejection protocols, replacement procedures, and dispute resolution. These demonstrate experience with international buyers and establish recourse options when issues arise.

Level 2: Digital Verification (Technology-Enabled Trust)

Technology infrastructure separates serious exporters from paper trading companies. Three digital verification elements provide confidence for buyers unable to visit China.

Real-Time Video Factory Tours: Request live video walkthrough with date verification (ask supplier to show today’s newspaper or digital calendar). Tour should include sorting areas, inventory storage, loading docks, and office operations. Screen recording should show continuous footage, not edited clips. Professional operations accommodate these requests within 3-5 business days.

Inventory Tracking Systems: Digital sorting systems like Recydoc App photograph and catalog each item during processing, creating traceability from sorting to shipment. Request screenshots showing bale contents, grade distributions, and brand percentages from recent shipments. Suppliers without tracking technology cannot provide consistent inventory reports—quality varies between shipments without documentation.

Third-Party Inspection Integration: Established suppliers partner with SGS, Bureau Veritas, or TÜV for independent quality verification. These services cost $300-500 per container but provide impartial documentation accepted by banks and insurance companies. Suppliers who refuse third-party inspection either know their quality won’t pass or lack serious operational scale.

Photo Documentation Libraries: Request 15-20 photos showing bale compression, labeling systems, container loading procedures, and warehouse organization. Photos should include timestamps and show consistent processes across multiple shipments. Generic stock photos or refusal to provide operational images indicate paper trading operations.

Level 3: Physical Sampling (Trial Order Protocol)

Physical samples provide final confirmation before container orders. However, sampling methodology determines effectiveness—cherry-picked samples mislead buyers about actual production quality.

Production Sample Requests: Insist on samples from specific bale IDs that will be used for your order, not “best quality” examples. This reveals actual quality consistency across entire production runs. Request 20-30 pairs (1-2% of typical MOQ) for statistical significance.

Statistical AQL Standards: Apply Acceptable Quality Limit (AQL) 2.5 standard during sample evaluation—maximum 4% defective rate acceptable for Grade A goods. Critical inspection points for shoes include 100% hardware functionality testing (zippers, laces, buckles), 80%+ tread remaining verification, and upper condition assessment for tears or permanent damage.

Sampling Investment ROI: $50-150 spent on proper samples prevents $15,000-25,000 rejected container scenarios. Buyers who skip sampling to “save time” experience 3x higher dispute rates and average $8,400 in unexpected costs per problematic shipment.

Warning Signs Requiring Extra Verification:

  • No quality certifications available within 5 business days
  • Can’t provide warehouse location details with geotagged photos
  • Vague grading terminology without measurable standards
  • Unwilling to accommodate trial orders under $500
  • Pressure for immediate decisions without verification timeframes

The three-level framework requires 2-3 weeks for completion but reduces sourcing risk by 85%. Buyers completing all levels before container orders report satisfaction rates exceeding 90%, compared to 45% satisfaction among buyers who skip verification steps.

Quality Standards Deep-Dive (What Grade A Actually Means for Wholesale Shoes)

Quality grading inconsistencies create the most frequent disputes between buyers and China shoe suppliers. Measurable specifications eliminate subjective interpretation and establish clear acceptance/rejection criteria.

nike shoes inspection
nike shoes inspection

Grade A Used Shoes Specifications

Upper Condition: No tears, cuts, or structural damage to shoe uppers. Minor scuffing acceptable on toe caps and heel counters, but materials must retain original shape and colorfastness. Leather uppers show minimal creasing—deep cracks or peeling indicate Grade B classification.

Sole Wear Assessment: 80%+ original tread depth remaining. Measurement should show clear tread patterns without significant flattening in high-wear areas. For athletic shoes, forefoot and heel tread sections must maintain distinct patterns—smooth sections exceeding 20% of surface area require downgrading to Grade B.

Hardware Functionality: 100% component operation required. All zippers must open and close smoothly without jamming. Laces intact with original aglets—frayed laces acceptable if structural integrity remains. Buckles, velcro straps, and elastic sections operate as designed. Missing hardware components trigger automatic rejection for Grade A classification.

Sanitation Standards: Shoes undergo professional cleaning with industrial-grade sanitizers. No permanent odors, mold, or biological contamination. Insoles removed and replaced or sanitized. Interior lining intact without excessive wear or staining.

Brand Authenticity: Legitimate used shoe suppliers using AI-powered sorting photograph and catalog brands during processing. The Recydoc App model achieves 98.3% brand authentication accuracy versus 72% manual inspection rates. Suppliers should provide brand distribution reports—claims of 40%+ Nike/Adidas concentrations require documentation verification.

Size Distribution Consistency: Grade A shipments maintain size ratios appropriate for destination markets. African markets prefer sizes 40-44 (European sizing), Middle Eastern buyers request 42-46, and South American importers typically order 39-43. Consistent suppliers provide size distribution reports with actual measurements within 1% variance.

Weight Expectations by Bale Type

45kg Bales: Contain 80-100 pairs mixed athletic and casual shoes. Ideal for trial orders and small retailers. Compression creates dense, space-efficient shipping but requires unpacking equipment at destination.

80kg Bales: 150-180 pairs per bale, offering optimal balance between handling efficiency and shipping costs. Most common for regular wholesale orders with established quality relationships.

100kg Bales: 180-220 pairs, most cost-efficient for volume shipments. Require mechanical unpacking equipment and sufficient warehouse space. Typically used by large importers moving 5+ containers monthly.

Mixed Lot vs. Sorted Inventory

Mixed Lots: Typical composition 70% athletic shoes, 30% casual/lifestyle. Brand distribution varies 15-35% depending on sourcing channels. Athletic concentration includes running, training, and court shoes. Price range $2.00-3.50/pair FOB China for Grade A quality.

Sorted Categories: Premium suppliers offer brand-specific sorts (Nike-focused containers, Adidas-specific lots) and category specializations (running shoes only, court shoes exclusively). Sorted inventory commands 25-40% price premiums but delivers predictable resale value and faster inventory turnover for specialty retailers.

Container Capacity Planning: 20ft containers accommodate 10,000-12,000 pairs (80kg bales, standard mix). 40ft containers hold 20,000-24,000 pairs. Buyers should plan bale stacking to maximize container utilization—professional suppliers provide loading diagrams achieving 95%+ space efficiency.

Shoe Quality Grade Specifications

Grade Upper Condition Sole Wear Hardware Functional Odor/Cleaning Typical Price Range (FOB) Export Markets
Grade A No tears, minimal scuffs 80%+ tread remaining 100% functional Professional sanitization, no odors $2.80-4.50/pair Developed markets, premium positioning
Grade B Light wear, minor scuffs acceptable 60-80% tread remaining 95%+ functional Cleaned, minor odor acceptable $1.80-2.80/pair Price-sensitive markets, volume sales
Grade C Visible damage, repairs needed <60% tread remaining 80-90% functional Basic cleaning, may have odors $0.80-1.60/pair Charity donations, extreme budget markets

Buyers should accept 5-10% Grade B contamination in Grade A orders as standard industry variance. Reject shipments exceeding 15% Grade B content, as this indicates sorting failures or deliberate misrepresentation. Professional suppliers include Grade distribution reports allowing buyers to verify compliance before final payment.

Price Expectations and Market Positioning for China Shoe Suppliers

Price transparency remains elusive in China shoe wholesale, with 67% of buyers reporting that initial quotes understate true landed costs by 25-40%. Understanding complete cost structures prevents budget overruns and identifies suppliers with honest pricing practices.

Price Ranges by Grade (FOB China)

Grade A Used Athletic Shoes: $2.80-4.50/pair from verified suppliers. Price varies by brand concentration—premium Nike/Adidas sorts command $4.00-5.50/pair. Generic athletic mixes without brand authentication fall at $2.50-3.20/pair but carry resale value uncertainty.

Grade B Mixed Lot: $1.50-2.50/pair, requiring buyer-side inspection and grading. Budget suppliers offer $1.20-1.80/pair but 35-45% rejection rates eliminate any cost advantage. Used shoe wholesalers targeting Africa and price-sensitive markets often accept Grade B with proper price positioning.

New Overstock Shoes: $4.50-8.00/pair depending on brand value and seasonality. Overstock from major retailers (end-of-season clearances) provides authentic merchandise at wholesale pricing. Requires verification of sourcing legitimacy to avoid counterfeit risks.

Premium Branded Selection: $5.50-12.00/pair for authenticated branded inventory with documented chain of custody. AI-powered sorting systems that individually photograph and catalog brands achieve 98% authentication accuracy, justifying 40-80% price premiums over unverified branded claims.

Landed Cost Factors Beyond Unit Price

Container Shipping: $3,000-4,500 for 20ft containers to US/Europe ports, $2,500-3,800 to Africa/Asia. 40ft containers cost $5,000-7,500. Rates vary by fuel prices and seasonal demand. Professional suppliers maintain freight forwarder partnerships achieving 10-15% better rates than spot market bookings.

Customs Duties: 5-20% depending on destination country and product classification. Used shoes typically face 5-12% duties; new shoes encounter 10-20%. Proper Harmonized System (HS) code classification affects rates—professional suppliers provide correct documentation. Misclassification risks customs seizures and penalties exceeding 50% of shipment value.

Quality Inspection Fees: $200-400 per container for third-party pre-shipment inspection. Post-shipment inspection costs $500-800 when problems arise but provides documentation for supplier disputes. Investment in pre-shipment inspection reduces total quality-related costs by 65% based on buyer experience data.

Banking and Transaction Fees: 2-3% of total order value through wire transfers and currency conversion. Letters of credit add $300-500 in fees but provide payment security for buyers unfamiliar with supplier credibility.

Insurance: Marine cargo insurance costs 0.3-0.5% of shipment value. Essential coverage protects against vessel loss, container damage, and shipping delays. Professional suppliers include insurance in delivered pricing.

Price vs. Verification Trade-off

The lowest-price suppliers systematically underinvest in verification systems. Analysis of 150+ supplier relationships shows that below-market pricing (20%+ under verified suppliers) correlates with:

  • 3.2x higher rejection rates
  • 45% longer delivery timelines
  • 67% lower response rates during quality disputes
  • 5.8x higher probability of complete shipment failure

Suppliers with Recydoc-style digital tracking charge 15-25% premiums but deliver:

  • 85% reduction in rejection rates
  • 60% faster dispute resolution
  • Documented grade consistency with photo evidence
  • 40-60% reduction in buyer inspection time

ROI Calculation: $0.50/pair premium on 10,000 pairs = $5,000 additional cost. Preventing 20% rejection rate on $2.50/pair goods saves $5,000 in defective inventory alone. Reduced inspection time, faster dispute resolution, and improved resale velocity add $2,000-3,500 in operational savings, creating positive ROI within first shipment.

True Cost Comparison by Supplier Type

Supplier Type Unit Price Shipping Rejection Rate Hidden Costs True Cost Per Good Unit
Unverified Low-Cost $2.20/pair $3,500/container 28% average $12,400 quality failures $4.50/pair
Verified Exporter (Hissen Type) $3.20/pair $3,500/container 6% average $2,100 quality issues $3.45/pair
Premium Factory Direct $4.00/pair $3,200/container 3% average $1,200 quality costs $4.25/pair

The verified exporter model delivers lowest true cost for most wholesale buyers through risk reduction and operational efficiency. Only buyers with established quality inspection teams and container-scale volumes achieve better economics through factory-direct relationships.

Logistics Infrastructure and Delivery Capabilities (What Separates Serious Suppliers)

Warehouse scale and logistics coordination separate legitimate exporters from paper trading operations. Buyers evaluating suppliers should assess physical infrastructure beyond product catalogs and price lists.

Direct Container Import Logistics
Direct Container Import Logistics

Warehousing Scale Indicators

Multi-Location Operations: Professional exporters maintain 4-8 warehouse locations across China. The six-warehouse model (Guangzhou, Yiwu, Qingdao, Tianjin, Chengdu, Shenzhen) provides geographic redundancy, faster dispatch, and category specialization. Single-location suppliers face weather disruptions, regional lockdowns, and capacity constraints that affect delivery reliability.

Monthly Volume Capacity: Operations exporting 500,000-2,000,000 units monthly maintain systematic processes and quality consistency. Suppliers below 100,000 monthly units often operate as aggregators without direct inventory control. Buyers gain negotiating power and service priority with high-volume suppliers—large operations prioritize consistent customers over spot market transactions.

Container-Ready Infrastructure: Professional exporters maintain loading docks designed for 20ft and 40ft container access, hydraulic bale compression equipment, and pallet systems for efficient loading. Warehouse photos showing container loading areas with multiple containers staged indicate serious operations.

Digital Logistics Integration

Real-Time Inventory Tracking: Systems like Recydoc App provide inventory visibility across multiple warehouse locations. Buyers access live inventory counts by grade, category, and warehouse location. This transparency enables accurate ordering and reduces stockout risks from inventory discrepancies.

Container Booking Coordination: Established suppliers maintain direct freight forwarder relationships, booking containers 2-3 weeks in advance. This coordination achieves better rates and ensures vessel space during peak seasons. Buyers should request freight forwarder contact information and container booking confirmations before production completion.

Customs Documentation Support: Professional suppliers provide complete documentation packages including commercial invoices, packing lists, certificates of origin, and quality declarations. They understand destination country requirements—European REACH compliance, African import permits, Middle Eastern brand authentication needs. Template-based documentation indicates limited experience with your market.

Delivery Timeline Transparency: Realistic suppliers quote 45-60 days total timeline from order to delivery: 7-10 days production and sorting, 5-7 days customs clearance and documentation, 30-45 days sea freight. Promises under 30 days for sea freight without charging air freight rates indicate unrealistic expectations or deliberate deception.

Infrastructure Verification Questions

  • Can you provide photos/video of your warehouse operations showing bale storage, sorting areas, and container loading docks?
  • How many containers do you ship monthly, and can you provide booking confirmations from the last 3 shipments?
  • Do you have customs clearance partnerships or agents in destination countries, and can you provide contact information?
  • What’s your average delivery time from order confirmation to port departure, and how does this vary by season?

Suppliers who cannot answer these questions within 48 hours lack the infrastructure they claim. Verify warehouse addresses using mapping services—some suppliers list addresses belonging to unrelated businesses or residential areas.

Red Flags in Logistics:

  • Can’t provide warehouse addresses or photos showing current date
  • No container booking experience or documentation
  • Vague delivery timeline promises without vessel details
  • Claims “express shipping” for full containers at standard sea freight prices
  • Refuses to provide freight forwarder contact information

Professional suppliers welcome infrastructure questions and provide transparent documentation. This confidence indicates legitimate operations with nothing to conceal.

Market-Specific Sourcing Strategies (By Destination Region)

Quality expectations, regulatory requirements, and brand preferences vary significantly by destination market. Applying domestic sourcing strategies to international markets creates inventory mismatches and compliance violations.

Resale Optimized Selection
Resale Optimized Selection

Africa Markets (Nigeria, Ghana, Kenya, Tanzania)

Market Characteristics: Price-sensitive buyers prioritize durability over brand recognition. Used shoes enter markets through street vendors and informal retail channels. Average order sizes range 20,000-50,000 pairs per shipment with quarterly ordering cycles.

Quality Acceptance: Grade B/C inventory finds ready markets when priced appropriately. Buyers accept visible wear if structural integrity remains. Focus marketing on affordability and durability rather than brand prestige.

Import Regulations: Relatively straightforward—commercial invoices and packing lists sufficient for most ports. Some countries require fumigation certificates (Nigeria, Kenya). Import duties 5-15% depending on classification as used goods.

Supplier Selection: Trading companies and verified exporters with experience in African markets perform better than factory-direct suppliers unfamiliar with local distribution channels. Request references from other African buyers before commitment.

Middle East Markets (UAE, Saudi Arabia, Kuwait)

Market Characteristics: Premium positioning drives demand for Grade A inventory with brand recognition. Retail prices 3-5x higher than Africa create margin opportunities for quality merchandise. Customers inspect goods carefully, rejecting visible defects.

Brand Preferences: Nike, Adidas, and Puma athletic shoes dominate 60-70% of demand. Fashion sneakers and casual styles show growing popularity. Verify brand authenticity carefully—counterfeit penalties severe.

Quality Requirements: Grade A only with strict grading standards. Rejection rates under 3% expected. Documentation including photos of representative items before shipment essential.

Import Compliance: UAE requires SASO certificates for quality compliance. Saudi Arabia implements strict labeling requirements. Plan 7-10 days additional customs clearance time.

Supplier Selection: Verified exporters with Middle East experience and brand authentication capabilities essential. Premium pricing accepted—markets reward quality with 60-100% reseller margins.

South America Markets (Chile, Peru, Colombia, Brazil)

Market Characteristics: Growing middle class drives athletic footwear demand. Buyers balance price sensitivity with quality expectations. Urban markets prefer brands; rural areas prioritize function over fashion.

Quality Tiering Strategy: Grade A for urban retail channels (Santiago, Bogotá, São Paulo), Grade B acceptable for secondary cities and price-focused segments.

Import Challenges: Brazil’s complex import bureaucracy requires experienced logistics partners. Chile offers streamlined processes with free trade agreements reducing duties to 6% for most footwear. Argentina maintains currency controls affecting payment terms.

Seasonal Considerations: Reverse seasonality to Northern Hemisphere—plan winter athletic inventory delivery in May-June, summer styles in November-December.

Supplier Selection: Verified exporters with multi-location warehouses provide flexibility for smaller, more frequent orders required by South American importers. Spanish-speaking customer service adds significant value.

Southeast Asia Markets (Malaysia, Indonesia, Philippines)

Market Characteristics: Quality-conscious buyers familiar with global brands. Growing e-commerce channels demand consistent product photography and descriptions. Competitive markets require reliable supply chains.

Brand Expectations: Authentic brand recognition important—counterfeits or “mystery brands” face rejection. Nike, Adidas, Converse, and Vans preferred by younger demographics.

Quality Standards: Grade A expected with detailed documentation. 95%+ Grade A consistency required for repeat business. Buyers inspect thoroughly and share reviews on social platforms affecting supplier reputation.

Regulatory Environment: Generally straightforward import procedures. ASEAN trade agreements reduce duties for member countries. Philippines requires FDA permits for footwear—factor 10-15 day application time.

E-commerce Integration: Suppliers providing consistent inventory reports and quality documentation enable better online listing accuracy. Request photo examples for each shipment to match actual product to listings.

Europe Markets (Germany, France, UK, Poland)

Market Characteristics: Strict environmental and social compliance requirements. REACH chemical regulations affect materials and manufacturing processes. Sustainable and circular economy positioning creates opportunities for used shoe importers with proper documentation.

Quality Requirements: Premium Grade A only with detailed condition documentation. Buyers expect professional cleaning and sanitization. Rejection rates under 2% standard.

Compliance Documentation: REACH compliance certificates required for new materials. Used shoes require fumigation certificates (ISPM 15) and documentation proving sanitization. Some countries require proof of origin showing circular economy benefits.

Logistics Standards: Palletized shipments preferred over bale compression for easier handling. EU importers expect delivery to inland warehouses, not just port delivery.

Supplier Selection: Verified exporters with European market experience and compliance documentation essential. Premium pricing accepted when compliance reduces buyer risk. German and Scandinavian buyers particularly value sustainability documentation and carbon footprint transparency.

Regional Market Requirements Matrix

Region Preferred Grade Average Order Size Key Brands Import Regulations Supplier Recommendation
Africa Grade A/B mix 20,000-50,000 pairs/quarter Value brands, durability focus Fumigation certificates, 5-15% duties Trading companies with Africa experience
Middle East Premium Grade A 10,000-25,000 pairs/month Nike, Adidas, Puma, brand focus SASO certificates, labeling requirements Verified exporters with brand authentication
South America Grade A/B tiered 15,000-30,000 pairs/month Athletic brands growing Complex bureaucracy (Brazil), 6% duties (Chile) Multi-warehouse verified exporters
Southeast Asia Grade A only 5,000-15,000 pairs/month Global brands, authenticity critical ASEAN agreements, FDA permits Compliance-focused verified exporters
Europe Premium Grade A 10,000-20,000 pairs/month Sustainable positioning, REACH compliance REACH documentation, ISPM 15, circular economy proof European market experienced, compliance-documented

Market-specific expertise distinguishes professional exporters from generic suppliers. Africa-specialized exporters understand informal retail channels; European-focused suppliers navigate REACH compliance. Match supplier experience to your target market for optimal results.

Timeline and Process (From First Contact to First Container)

Realistic timeline expectations prevent cash flow disruptions and inventory planning errors. The complete sourcing cycle from initial supplier contact to warehouse delivery requires 9-12 weeks for first-time buyers.

Weeks 1-2: Research & Initial Contact

Supplier Shortlisting: Research 12-15 suppliers through Alibaba, Global Sources, and industry directories. Focus evaluation on verification documentation availability and response quality. Contact top 5-6 candidates with specific questions about grading standards and trial order policies.

Common Mistake: Contacting 20+ suppliers simultaneously. Result: Wasted time managing communications, inability to conduct deep verification on any supplier, increased risk of engaging with middlemen who respond fastest but lack actual inventory control.

Optimal Approach: Deep research on 12-15 suppliers, active engagement with 5-6 candidates for document requests, final evaluation of 3 finalists for sampling. This focused approach allocates adequate verification time to each serious contender.

Document Request Protocol: Within 48 hours, request business license with QR code, export registration certificate (dated within 12 months), and warehouse photos with geotags. Suppliers delaying beyond 5 business days or providing “copies instead of originals” indicate paper operations—eliminate from consideration immediately.

Weeks 3-4: Verification and Sampling

Statistical Sampling Strategy: Request production samples from specific bale IDs—not “best quality” examples. Common mistake: Buyers test cherry-picked samples, ignoring the critical issue of sample quality vs. production quality variance. Testing production samples reveals actual consistency across entire batches.

Sample Order Sizing: Minimum 10 pairs (1% of MOQ), optimal 20-30 pairs for statistical significance. Investment of $50-150 prevents $15,000-25,000 rejected container scenarios.

AQL Standard Implementation: Apply AQL 2.5 standard—maximum 4% defective rate acceptable for Grade A. Critical for shoes: 100% hardware inspection. Sample defective rates exceeding 8% indicate supplier cannot meet Grade A standards consistently.

Weeks 5-6: Negotiation & Contracts

Rejection Protocol Definition: Standard contracts should specify:

  • Acceptable rejection rate: Maximum 8% for Grade A, 15% for Grade B
  • Documentation requirements: Photo proof of rejects with bale/container identification
  • Resolution timeline: Supplier response within 7 business days
  • Financial remedy: Replacement goods, partial refund, or credit on future orders
  • Third-party arbitration for disputes exceeding $5,000

Payment Structure Terms: Standard industry practice: 30% deposit to start production, 70% balance when goods are ready and inspected, typically against Bill of Lading documents. First orders may require 50-100% payment after verification completion but before shipment—acceptable when proper verification is complete. Demand for full payment before document verification indicates fraud risk.

Hidden Fee Red Flags: Certificate of Origin charges over $150 (typical: $50-100), inspection fees over $500 for standard 20ft container (typical: $200-350), “packing charges” added after price agreement. These indicate bait-and-switch pricing tactics.

Weeks 7-8: Production & Quality Control

Mid-Production Inspection Decision Tree:

  • Orders 3,000 pairs or less: Skip mid-production, focus on pre-shipment inspection
  • Orders 5,000-10,000 pairs: Request production progress photos at 50% completion
  • Orders 10,000+ pairs: Third-party inspection recommended ($300-500 investment saves $12,000+ in potential rejections)

Pre-Shipment Inspection Protocol: Schedule 1-2 days before container loading. Focus on grade consistency, size distribution verification, bale weight confirmation. Require 10-15 photos per container showing bale labeling, grade markers, and loading process. Document container number and seal number in photos.

Indetexx Process Advantage: 8-12 day average from order to port departure versus 15-20 day industry standard. Digital documentation portal delivers B/L, packing list, and quality certificates within 24 hours of vessel departure. Weekly production update photos for orders exceeding 5,000 pairs keep buyers informed.

Weeks 9-12: Shipping & Delivery

Critical Documents Timeline:

  • Commercial Invoice and Packing List: Available 2-3 days before vessel departure
  • Bill of Lading (B/L): Issued 1-2 days after vessel departure
  • Certificate of Origin: Available 3-5 business days after departure
  • Quality Certificates: Should accompany shipment or be available electronically within 24 hours

Payment Release Point: Release 70% balance payment after receiving copy of B/L showing goods loaded on vessel. Never pay balance before B/L documentation, regardless of supplier pressure. B/L serves as proof goods exist and are en route—paying before this documentation risks payment for non-existent shipments.

Shipping Timeline Red Flags – When to Walk Away:

  • “Express shipping available” for full container at standard sea freight prices: Impossible (express = air freight at 8-10x cost)
  • Can’t provide vessel name and departure date within 3 days of promised “container loaded”: Shipment may not exist
  • Pressure to pay balance before B/L: Supplier experiencing cash flow issues (delivery risk)

Case Study Data: Buyer comparison showed 32-38 days total delivery time with verified supplier versus 45-60 days with previous unverified supplier. Rejection rate dropped from 38% to 6%, saving $8,500 per container in quality-related costs. Faster inventory turnover and predictable delivery enabled 23% sales increase due to improved stock availability.

Overall Timeline Summary

Total Duration: 9-12 weeks from first contact to warehouse delivery

Critical Decision Points: Week 2 (document verification), Week 4 (sample approval), Week 6 (contract finalization), Week 8 (pre-shipment inspection approval)

Cash Flow Planning: Budget 30% deposit at Week 6, 70% balance at Week 10-11, customs duties and logistics at Week 12

First-time buyers should add 2-3 weeks buffer for learning processes and potential resampling if initial supplier fails verification. Experienced importers with established supplier relationships compress this timeline to 6-8 weeks through streamlined verification and documentation.

Red Flags and Warning Signs (Supplier Vetting Checklist)

Comprehensive red flag assessment during supplier evaluation prevents 85% of problematic sourcing relationships. Organize evaluation by category, scoring suppliers objectively rather than relying on intuition.

Communication Red Flags

“Price Only Valid Today” Tactic: High-pressure sales approach indicating commission-based representatives rather than direct operations. Professional suppliers accommodate 48-hour verification periods for serious buyers. Response: “I require 48 hours for document verification processes. If price cannot be honored, please remove me from your contact list.”

Detection Probability: 95% (obvious pressure tactic)

Risk Level: Medium (indicates middleman arrangement, not direct supplier)

Vague Answers to Specific Questions: When asking for brand percentages, receive “good mix of brands” instead of “40% Nike, 30% Adidas, 30% other athletic brands.”

Risk Magnitude: High—indicates either no actual inventory knowledge or intentional misrepresentation. Request photo examples of actual bale contents with brand visibility visible. Suppliers unable to provide specific brand breakdowns within 2-3 days lack systematic sorting processes.

Detection Pattern: Three specific questions asked, three vague responses received. Professional operations answer technical questions with concrete data.

Documentation Red Flags

Reluctance to Provide Business License: License may belong to different company, may be expired, or may show registered capital under $50,000 (indicates too small for serious export operations). Consequence: No legal recourse if shipment fails or quality disputes arise.

Verification Must-Have: Business license with QR code scannable in China’s National Enterprise Credit Information Publicity System within 24 hours of request. Registered capital should exceed $100,000 for export operations. Business scope must include “Import/Export” or “International Trade.”

Missing Export Registration Certificate: Certificate older than 18 months indicates compliance violations preventing renewal or dormant export operations. Critical financial risk: Cannot legally export without valid certificate—your shipment could be seized by Chinese customs.

Verification Protocol: Certificate renewal date visible, company name must match business license exactly. Request certificates from multiple suppliers—compare formatting and official seals to identify forgeries.

Can’t Provide References from International Buyers: Legitimate suppliers maintain reference lists from established customers. While confidentiality concerns limit detailed contact information, professional operations provide 2-3 references willing to confirm supplier performance via email.

Detection Method: Contact provided references asking specific questions about delivery timelines, quality consistency, and dispute resolution. Vague or excessively positive responses indicate coached references—legitimate buyers share balanced feedback including minor improvement areas.

Operational Red Flags

No Warehouse Location Information: Request geotagged warehouse photos with identifiable landmarks visible. Failure pattern: Supplier provides photos clearly from internet sources or refuses specific addresses “for security reasons.”

Consequence Probability: 85% chance of paper trading company with no actual inventory control. These suppliers accept orders then scramble to source inventory from multiple factories, creating quality inconsistency and delivery delays.

Can’t Provide Container Photos: Request sequential loading photos showing bale IDs, container numbers, and loading timestamps. Red flag pattern: Supplier provides 1-2 generic photos or claims “photography not allowed” during loading.

Industry Reality: Professional operations photograph every container for insurance documentation and customer confirmation. Refusal indicates either no actual container operations or deliberate hiding of loading procedures.

Unwilling to Accommodate Third-Party Inspection: Established suppliers partner with SGS, Bureau Veritas, or TÜV. Refusal indicates known quality failures or lack of serious operational scale.

Standard Inspection Cost: $300-500 per container. Professional suppliers build inspection costs into pricing or charge as transparent pass-through expense.

Price Red Flags

Prices 20% Below Market Rate: Immediate question required: “How can you offer Grade A athletic shoes at $2.00 when verified suppliers charge $2.80-4.50?”

Underlying Reasons: Counterfeit merchandise (legal liability), Grade B mislabeled as Grade A (50-70% rejection rates), or cash flow desperation indicating complete shipment failure risk.

Risk Magnitude: Legal prosecution (counterfeits can result in criminal charges in some markets), 100% financial loss (complete shipment failure), or severe brand damage affecting all business operations.

100% Payment Upfront Demand: Standard industry terms: 30% deposit, 70% against B/L. While first orders sometimes require 50-100% payment before shipment, this occurs AFTER verification completion.

Red Flag Pattern: Demands full payment before providing verified documents or before trial order delivery. Indicates cash flow crisis or advance fee fraud scheme—both result in complete payment loss.

Legitimate Payment Structure: Deposits legitimate when supplier provides proof of production initiation (in-progress photos, material procurement receipts). Balance payment legitimate only after Bill of Lading documentation proves goods loaded on vessel.

Supplier Evaluation Scorecard

Weighted Scoring System (100 points total):

Documentation (25 points): Business license authentication, export registration currency, quality standards documentation, warehouse proof with geotags

Communication (20 points): Response time under 24 hours, specific answers to technical questions, no pressure tactics, professional written English communication

Quality Verification (30 points): Grading system with definitions, trial order policy under $500, inspection accommodation, third-party inspection partnerships

Logistics (15 points): Warehouse accessibility, shipping experience documentation, timeline transparency, freight forwarder partnerships

Pricing (10 points): Market-rate pricing (within 15% of verified supplier norms), reasonable terms (30/70 payment structure), no hidden fee additions

Scoring Threshold:

  • 90+ points: Low-risk supplier, proceed with trial order
  • 75-89 points: Medium risk, request additional verification or negotiate stricter terms
  • Below 75 points: High risk, continue searching for alternative suppliers

Application: Score 3-5 suppliers during evaluation phase. Select supplier with highest score that also demonstrates responsiveness to your specific market requirements.

Ready to Source Wholesale Shoes from Verified China Suppliers?

Indetexx serves 110+ countries with proven export procedures and systematic quality verification. Our 20,000㎡ facility and Recydoc sorting system ensure consistent Grade A quality with verified brands and transparent grading standards.

  • ✓ 110+ containers monthly export capability to global markets
  • ✓ 6 nationwide warehouses for efficient logistics coordination
  • ✓ Recydoc AI verification achieving 98%+ brand accuracy
  • ✓ Complete customs documentation and compliance support

Discuss Your Sourcing Requirements

Or browse our used shoes wholesale catalog for current inventory options

FAQ Section

Q: What’s the minimum order quantity (MOQ) for wholesale shoes from China?

A: MOQ varies dramatically by supplier type: trading companies typically require 300-500 pairs; verified exporters operate at 1,000-2,000 pairs; factory direct requires 5,000-10,000 pairs. Premium verified suppliers often accept trial orders starting at $2,000-3,000 order value, recognizing that relationship building requires lower initial commitment. Be skeptical of suppliers claiming “no MOQ”—this typically indicates middlemen aggregating orders rather than controlling actual inventory, creating quality inconsistency and delivery delays.

Q: How long does shipping take from China to my country?

A: Sea freight typically requires 35-50 days to US/Europe ports including customs clearance, 25-35 days to Africa/Asia. Add 5-7 days for inland delivery from port to warehouse. Air freight delivers in 5-8 days but costs 8-10x sea freight rates—only viable for urgent orders under 1,000 pairs. Express samples arrive in 3-5 days via DHL/FedEx, costing $8-15 per pair but essential for verification phase. Timeline red flags: suppliers promising under 30 days sea freight without charging air freight rates lack logistical understanding or intend to ship via slow vessels and blame “port delays.”

Q: How do I verify a supplier’s factory actually exists?

A: Deploy the three-level verification framework: Document level—request business license with QR code scannable in China’s national registry within 24 hours. Digital level—request real-time video tour with date verification (show today’s newspaper), video should include production areas, inventory storage, loading docks. Physical level—if investing over $50,000 annually, contract third-party factory audit through SGS or Bureau Veritas ($1,200-2,000). For smaller orders, request 3-5 references from buyers in your country and contact them. Finally, verify warehouse addresses using mapping services—legitimate industrial addresses versus residential areas indicate operation scale.

Q: What’s the difference between Grade A, B, and C wholesale shoes?

A: Grade A—No structural damage, minimal wear with 80%+ tread remaining, all hardware functional (zippers, laces, buckles), professionally cleaned with no odors. Represents 85-92% of quality-verified shipments. Grade B—Light wear acceptable, 60-80% tread remaining, 95%+ hardware functional, minor cleaning issues or light odors acceptable. Contains 5-15% of typical shipments. Grade C—Visible damage, under 60% tread remaining, hardware may have issues, cleaning may be incomplete with odors present. Comprises under 5% of professional shipments. Reputable suppliers provide photo examples for each grade—never accept verbal descriptions alone. Accept 5-10% Grade B contamination in Grade A orders as industry standard, but reject shipments exceeding 15% Grade B content as this indicates sorting failures.

Q: Can suppliers provide brand-name shoes (Nike, Adidas) in wholesale quantities?

A: Authentic Nike/Adidas shoes sold below retail prices fall into three categories: Customer returns from retailers—legitimate but requires brand authentication verification; Overstock from authorized distributors—genuine merchandise but limited availability; Counterfeit—illegal and carries criminal liability in most markets. Legitimate wholesale suppliers focus on customer returns and overstock, verifying authenticity through AI-powered sorting systems like Recydoc App achieving 98% accuracy. Be skeptical of suppliers claiming 40%+ Nike/Adidas without documentation—true brand concentration varies 15-35% depending on sourcing channel. Suppliers refusing to provide brand distribution reports or claiming “confidential sourcing” likely selling counterfeits or grossly exaggerating brand content.

Q: What should my profit margin be when reselling wholesale shoes from China?

A: Margin expectations vary by market tier: Africa markets target 35-50% margin with volume focus and price-sensitive customers. Middle East achieves 60-100% margins through premium positioning and brand recognition. South America operates at 45-65% margins in growing markets with brand-conscious urban consumers. Southeast Asia maintains 50-75% margins through e-commerce channels with quality-conscious buyers. Europe commands 80-150% margins with sustainability positioning and premium branding. Your landed cost should represent 35-50% of retail price in most markets. If your margin falls below these ranges, either you’re overpaying at wholesale or underpricing at retail—address whichever side improves your positioning. Quality-verified inventory from suppliers with documentation enables premium pricing and justifies higher margins through reduced customer returns and brand reputation protection.

Q: How many suppliers should I work with simultaneously?

A: Optimal supplier portfolio strategy: Start with 2 suppliers for first 6 months—one primary handling 70% of volume, one backup with 30%. This creates competitive pressure on pricing and service while maintaining relationship depth for better terms. After 12 months of successful shipments and established quality relationships, expand to 3-4 suppliers to diversify risk and optimize category specialization (e.g., one supplier for athletic shoes, another for casual footwear, another for seasonal specializations). Working with 5+ suppliers simultaneously dilutes purchasing power, complicates quality consistency management, and increases administrative overhead. Serious importers consolidate volume with fewer suppliers to achieve priority customer status, resulting in better pricing, faster production slots, and proactive quality management.

Q: What percentage of Grade A will actually be Grade A when the shipment arrives?

A: Industry standard: Most suppliers deliver 85-92% Grade A when ordering Grade A classifications. Top-tier verified suppliers using AI-powered sorting achieve 95-98% Grade A consistency through systematic verification. Accept 5-10% Grade B contamination as standard variance from manual sorting limitations. However, reject shipments exceeding 15% Grade B content as this indicates either sorting failures or deliberate misrepresentation. Critical contract clause: Specify that shipments exceeding 15% Grade B trigger rejection protocol or 20% refund. Documented suppliers with photo sorting systems (Recydoc approach) provide bale-level documentation allowing buyers to verify grade distribution before final payment. This transparency enables pre-shipment grade verification rather than post-delivery disputes.

Q: How do I verify brand authenticity in mixed wholesale lots?

A: Legitimate verification process: Professional suppliers using AI-powered sorting systems like Recydoc App photograph and catalog each item during processing, creating brand distribution reports with photographic evidence. Request screenshots of recent shipment reports showing brand percentages and actual item photos. Be skeptical of suppliers claiming 40%+ Nike/Adidas without documentation—true brand concentration varies 15-35% depending on sourcing channels and seasons. Unverified suppliers exaggerate brand percentages by 50-100% to attract buyers. Red flag indicators: Supplier refuses to provide brand reports, claims “confidential sourcing” for brand information, or provides reports without corresponding item photos. Verification protocol: For first order, request bale-specific brand breakdown. Upon delivery, randomly sample 100 pairs from different bales and verify brand accuracy. If actual brand percentage varies more than 10% from documented claims, invoke dispute resolution clause in contract.

Conclusion + Next Steps for Reliable China Shoe Sourcing

The three-level verification framework—document, digital, physical—transforms China shoe wholesale from high-risk speculation to systematic procurement. Buyers implementing comprehensive verification report 85% satisfaction rates versus 45% among those skipping verification steps.

Key Decision Framework Recap:

  • Document verification within 48 hours separates professional operations from paper traders
  • Technology-enabled tracking systems reduce rejection rates from 25-35% to 5-8%
  • Trial orders of $50-150 prevent $15,000-25,000 container rejection scenarios
  • Infrastructure assessment—6+ warehouse locations, 1M+ monthly capacity—investigates actual vs. claimed capability

The 15-25% price premium charged by verified suppliers delivers positive ROI through risk elimination and operational efficiency. True cost per good unit often runs $1.00-2.35 less than seemingly “cheap” unverified suppliers when factoring rejection losses, emergency replacements, and brand damage.

Supplier selection ultimately determines sourcing success. The evaluation scorecard framework provides objective assessment replacing subjective impressions. Score 3-5 candidates thoroughly—minimum 90 points indicates low-risk partnership potential.

Market-specific strategies optimize inventory selection for regional preferences. Africa’s price sensitivity rewards Grade A/B mixes; Europe’s compliance requirements demand premium Grade A with REACH documentation; Middle East brand consciousness justifies authentication investments.

Indetexx delivers verified Grade A inventory through AI-powered sorting systems, multi-warehouse infrastructure, and documented quality processes. The 6-warehouse network spanning China provides geographic redundancy and fast dispatch capabilities. Monthly export volume exceeding 1 million pieces demonstrates systematic capacity for consistent supply. Digital verification systems provide transparency throughout sorting, grading, and shipping processes—buyers access documentation portals showing production progress and quality metrics within 24 hours of shipment departure. Delivery timelines average 8-12 days from order to port versus industry standard 15-20 days, while rejection rates of 6% compare favorably to 25-35% industry average for unverified suppliers.

Wonderful! Share this Post:

Table of Content

Get A Free Quote

    Your DemandYour Name*Your Email*Phone/Whatsapp*Message

    Affordable, Fashionable and Premium Used Clothing Within Reach

    Get In Touch with us

    Get In Touch with us

    Get In Touch with us

    Get In Touch with us